Terms & Conditions

At Waldenborgs, we want to give our customers the absolute best shopping experience, so that they keep coming back to us. This is why our store policies are fair, clear and transparent. Below you will find a list of all our policies. Don't hesitate to contact us if you can't find an answer to your question!

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GENERAL

Waldenborg's (W inderningskoncept AB)  will handle your order within 48 h. Delivery time and shipping cost depending on destination. Please contact us at contact@waldenborgs.com if you have any questions otherwise we will contact you after your purchase with a quote on shipping cost and estimated delivery time. We will not ship an order until the customer has paid product(s) and shipping cost(s).

PRIVACY 

When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our website, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new products and other updates. 

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VINTAGE PRODUCTS 

Waldenborgs (W inderningskoncept AB) sells vintage products. As a customer of Waldenborgs you agree to and understand that the products are in vintage condition. They have been used before, some are restored and some are sold in their current condition. Waldenborgs (W interningskoncept AB) always strive to accurately describe any significant issues or faults items may have. You are welcome to check our products in our studio before purchasing or contact us if you have any inquiries.

Waldenborgs (W inderningskoncept AB) has no liability on potential scratches, marks or otherwise potential fixes by previous owners. If you are unhappy with our products, please adhere to our return policy. 

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PORTRAYAL OF PRODUCTS 

While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colors is as accurate as photographic and publishing processes will allow. Please note there may be variations in colors dependent on the calibration and settings of individual screens. 

PRICES 

All prices are in local currency, Swedish Kronor (SEK) or Euro (EUR) currency exchange available, please contact us if you have any inquiries. Excluding VAT on vintage items. Including VAT on products that are not vintage items. 

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PAYMENT METHODS 

Credit card payment - Visa, Mastercard, Maestro, American Express, Apple pay, ShopPay, GooglePay, Paypal.  

Local payment method: Klarna - Pay now (bank transfer), Pay later (invoice or part-payment) and Klarna Finance. Bancontact, iDEAL. Please contact us at contact@waldenborgs.comif you have any questions regarding payment.

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SHIPPING ALTERNATIVES 

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Sweden

• Pick up in store, Gothenburg, Sweden. Free of charge.

• Home delivery, please contact us for estimated shipping cost and delivery time.

• Delivery time varies between 2 days up to 4 weeks depending on shipping address.

Europe / International

• Home delivery, please contact us for shipping costs and delivery times. If you live outside the EU customs clearance and extra fees are not included in the shipping cost.

• Delivery time for international customers varies between 1 - 8 weeks depending on shipping address.

  
  Shipping cost is not added automatically at checkout. If you have any questions regarding shipping cost and delivery time before you order please contact us and we will be able to calculate your exact shipping cost and delivery time depending on product and destination. If you don't we will contact you within 48 hours after your order regarding your estimated shipping cost and delivery time. You have the right to cancel your order before and after you receive your shipping quote within 14 days from placing an order or before shipment, you will then be fully reimbursed. We do not ship the products before your confirmation regarding shipping cost, delivery time and before payment of product(s) and shipping cost(s).

 

EXCHANGES 

We accept exchanges within 14 days of delivery. Waldenborgs (W inderningskoncept AB) do not stand for the exchange shipping cost. 

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HOW CAN I EXCHANGE AN ITEM? 

Email us at contact@waldenborgs.com to get guidelines on how and where to send back your item. Waldenborgs (W inderningskoncept AB) do not stand for the exchange shipping cost.  
 
RETURNS 

If you bought a good or a service online or outside our store (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel (before being shipped) and return your order within 14 days, for any reason and with no justification. Item must be returned in same condition and in original packaging as when received. Waldenborgs (W inderningskoncept AB) do not stand for the return shipping cost. 

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HOW CAN I RETURN AN ITEM? 

Email us at contact@waldenborgs.com to get guidelines on how and where to send back your item. Waldenborgs (W inderningskoncept AB) do not stand for the return shipping cost. 

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CLAIMS 

If the item has been damaged during shipping the item will be reconditioned or returned to us. If this issue occurs you must send pictures of damages, packaging and description before we can accept this as a claim. Email:contact@waldenborgs.com. 

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FORCE MAJEURE 

Waldenborgs (W inderningskoncept AB) is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations. 

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CONSENT 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 
 
How do I withdraw my consent? 
 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at: contact@waldenborgs.com.

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DISCLOSURE 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service/Terms & conditions. 

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Wix

Our webshop is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix's data storage, databases and the general Wix application. They store your data on a secure server behind a firewall. 

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PAYMENT 

If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.. PCI-DSS requirements help ensure the secure handling of credit cards information by our store and its service providers. For more insight, you may also want to read Wix Terms of Service 

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THIRD-PARTY SERVICES 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions._cc781905-5cde-3194-bb3b -136bad5cf58d_
 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
 
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located._cc781905-5cde -3194-bb3b-136bad5cf58d_
 
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service/Terms & conditions.

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LINKS 

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 

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SECURITY 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

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COOKIES 

Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not. 
 
_session_id, unique token, sessional, Allows Wix to store information about your session (referrer, landing page, etc). 
 
_wix_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits. 
 
_wix_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
 
_secure_session_id, unique token, sessional 
 
storefront_digest, unique token, indefinite If the website has a password, this is used to determine if the current visitor has access. 

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CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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QUESTIONS AND CONTACT INFORMATION 

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at: contact@waldenborgs.com 

 

Waldenburg's
W interior design concept AB
Viktoriagatan 16
411 25 Gothenburg
Sweden

VAT: SE559344590001
Org no: 559344-5900